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From a Real Mom

Gift Certificates Available

Frequently Asked Questions

Question :How long before I receive my order?

Answer : Each item we sell is custom made to order. On some items, we are able to offer an express option. Shipping intervals for each product are stated on the product pages under the product image.

Question : Who do you use to ship your products?

Answer: We use UPS, FedEx and the United States Postal Service. Once your order has been shipped, we will notify you via email. All shipping notifications include a tracking number.

Question : My child has a name puzzle / name puzzle stool and I have lost a letter. Can I get a replacement?

Answer: Yes. We can make replacement letters for some of our name puzzles and stools. Please order your replacement letter(s) on our website.  

Question : Do you ship to Canada or other countries outside of the United States?

Answer:Some of our items are available to ship to Canada. We are also able to ship some of our products to other select international destinations. If interested, please email or call us (866-786-7544) for specific international shipping questions and prices.

Question : How do I check the status of my order?

Answer: If you registered for an account during checkout, you may log in by clicking the 'My Account' button on the top of the page. You may then check your order status. If you did not register for an account when you originally placed your order, you may contact us via email or phone (866-786-7544  to check the status. Either way, you will receive an email update when your order ships out.

Question : I just received my credit card statement in the mail and I was charged for my order, yet I haven't received it yet. Can you please explain?

Answer: We process your payment when your order is received as each of our items is custom, made to order. This policy is standard in the personalized gift industry.

Question : Are all your paints and finishes safe for kids?

Answer: Yes, all our paints and finishes are non-toxic.

Question : Who should I contact if I have a problem with my order?

Answer: Call (866-786-7544)  or email (info@storkgifts.com) our customer support team for any issues.  

Question : I received one of your items as a gift. May I return it as my child already has one?

Answer: No. Since each of our items are personalized and custom made to order, we are unable to accept returns.

Question : I received one of your items as a gift and the name is spelled incorrectly.

Answer: Please contact our customer support team (866-786-7544 or info@storkgifts.com).  

Question : I realized that I entered incorrect shipping information.

Answer:  The customer is responsible for entering the correct shipping address. If you feel you have entered the wrong address, please contact us immediately at info@storkgifts.com. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer.

If a package is returned due to an incorrect address, you will be responsible for the cost to re-ship the package.  Please email customer support with the correct shipping address.  Once the item is received back, we will re-ship it to the correct address.  Please note, we will send you a Paypal invoice for the $20 re-ship fee.  You do not need to have a Paypal account to pay this invoice.  You may pay this with your credit card.

Question :The correct shipping address was in the order, but for some reason, the package is being returned to sender.

Answer: While we do not require a signature for delivery, the receipt of a confirmation signature is up to the carrier driver's discretion.  If the driver requires a signature, and the reipient is not home, the carrier will leave a note on the door and will make two more attempts to obtain the signature.  After three unsuccessful attempts, the carrier will send the package back to us.  Once the item is received back, we will re-ship it.  We recommend that in this situation, you provide a different shipping address where someone is available during normal business hours.  Please note, there is a $20 re-ship fee.  We will send you a Paypal invoice for the re-ship fee.  You do not need to have a Paypal account to pay this invoice.  You may pay this with your credit card.

Question :Why do you charge a re-ship fee of $20?

Answer: In order to continue offering free shipping and low prices, we do charge the customer to re-ship a package.  

Question :The tracking information shows that the package was delivered, but it was not received.

Answer: The packages are typically left at the recipients door.  On occassion, the package will be picked up by a neighbor, grandparent, babysitter, housekeeper, or a new father.  Please check with those who may have helped by taking the package inside.  We are not responsible for packages once they have been delivered to your mailbox or left at your address.