We want you to be satisfied with your product! Each item is hand crafted especially for you. Unless the item is incorrect or damaged, we cannot accept returns, exchanges or order cancellations for personalized items. Any item that is damaged in shipping can be exchanged for an identical item with the same personalization. We are not responsible for misspelled names, incomplete information, or for wrong sizes purchased. Please check your order carefully!
Customer Service Philosophy
At StorkGifts.com, customer service is of utmost importance. Our philosophy is that each customer should be treated as our only customer. My husband and I answer our own phone calls and emails. Our goal is that each customer's experience with StorkGifts.com is both positive and memorable. I am a busy mom and I represent our typical customer and I know how I like to be treated when conducting business. From timeless classics such as name puzzle stools, personalized piggy banks and rocking chairs, to airbrushed Soffee shorts, pillowcases, books and tie dye Sugar Lip tank tops, you can find a personalized gift for any baby, child or teenager at Storkgifts.com. Enjoy your shopping experience and please let me know if I can be of any assistance.
Frequently Asked Questions
Question: How long before I receive my order?
Answer: Each item we sell is custom made to order. We offer both a standard and an Express shipping option. Please refer to our shipping page for shipping information regarding each of our products. Shipping intervals for each product in your cart will be stated during the checkout process. The shipping intervals will also be noted on your order confirmation.
Question:Is there a way to receive my order faster?
Answer: Yes. During the checkout process, you will have the option to choose either Standard or Express shipping for your order. Please refer to our shipping page for pricing and shipping interval information.
Question: Who do you use to ship your products?
Answer: We use UPS and the United States Postal Service. Once your order has been shipped, we will notify you via email.
Question:My child has a name puzzle / name puzzle stool and I have lost a letter. Can I get a replacement?
Answer: Yes. We can make replacement letters for our name puzzles and stools. The charge is $15.00 per letter - includes shipping. Please order your replacement letter(s) online using our Replacement Letter Product.
Question: Do you ship international?
Answer: We are only able to ship our Name Puzzle Stools to select international destinations. If interested, please email or call us for specific international shipping needs.
Question: How do I check the status of my order?
Answer:If you registered for an account with StorkGifts.com, then you may click on the "Order Status" button on our home page.
Question: I just received my credit card statement in the mail and I was charged for my order, yet I haven't received it yet. Can you please explain?
Answer: We process your payment when your order is received as each of our items is custom, made to order. This policy is standard in the personalized gift industry.
Question: Are all your paints and finishes safe for kids?
Answer: Yes, all our paints and finishes are non-toxic.
Question: Who should I call if I have a problem with my order?
Answer: Call 866-786-7544 for any issues
Question: I received one of your items as a gift. May I return it as my child already has one?
Answer: No. Since each of our items are personalized and custom made to order, we are unable to accept returns
Alternative Ordering Options
If you prefer to place your order by phone, please call us toll free at 1-866-786-7544.
"Hello, I just wanted to let you know that I received the bank earlier in the week, and I love it. It is beautiful. I can't wait to give it to the Mom-To-Be at her shower. Your recommendation of doing the one design on both sides was perfect. I think two different designs would have looked funny. Thank you for all your guidance and hard work. I would recommend your website to anyone. Thanks, again!!" -Sue C. Dover, New Jersey