StorkGifts proudly accepts:
Question: How long before I receive my order?
Answer: Each item we sell is custom made to order. On some items, we are able to offer an express option. Shipping intervals for each product in your cart will be stated during the checkout process. The shipping intervals will also be noted on your order confirmation.
Question: Is there a way to receive my order faster?
Answer: Yes. During the checkout process, you will have the option to choose either Standard or Express shipping for some items.
Question: Who do you use to ship your products?
Answer: We use UPS, FedEx and the United States Postal Service. Once your order has been shipped, we will notify you via email. All shipping notifications include a tracking number.
Question:My child has a name puzzle / name puzzle stool and I have lost a letter. Can I get a replacement?
Answer: Yes. We can make replacement letters for our name puzzles and stools. The charge is $15.00 per letter - includes shipping. Please order your replacement letter(s) on our website by following this link: http://www.storkgifts.com/Search.aspx?k=replacement+letter.
Question:Do you ship to Canada or other countries outside of the United States?
Answer: Most items are available to ship to Canada. You will find this option available on our website. Simply put in the Canadian shipping address. We are also able to ship some of our products to other select international destinations. If interested, please email or call us for specific international shipping questions and prices.
Question: How do I check the status of my order?
Answer: If you registered for an account during checkout, you may log in by clicking the 'My Account' button on the top of the page. You may then check your order status.
If you did not register for an account when you originally placed your order, you may contact us via email or phone to check the status.
Either way, you will receive an email update when your order ships out.
Question: I just received my credit card statement in the mail and I was charged for my order, yet I haven't received it yet. Can you please explain?
Answer: We process your payment when your order is received as each of our items is custom, made to order. This policy is standard in the personalized gift industry.
Question: Are all your paints and finishes safe for kids?
Answer: Yes, all our paints and finishes are non-toxic.
Question: Who should I call if I have a problem with my order?
Answer: Call 866-786-7544 for any issues
Question: I received one of your items as a gift. May I return it as my child already has one?
Answer: No. Since each of our items are personalized and custom made to order, we are unable to accept returns.
StorkGifts - Personalized Baby Gifts and Kids Gifts